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Find answers, manage your claims, or get in touch with our team.
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Frequently asked questions
How long do refund claims take?
It depends on the provider and the case. Straightforward duplicate charges are often resolved in a few weeks; disputes that go to a card scheme can take a couple of months. You can see the current status of yours at any time.
Can I submit multiple claims?
Yes. Each one is tracked separately with its own filing deadline and evidence checklist.
How do I change my notification settings?
Sign in and open Profile, then Notifications. You can also reply to any email we send and a person will pick it up.
Do you ever need my card number or banking password?
No. We ask for the last four digits of the card or account involved, because that is what a dispute filing requires. Anyone asking you for the full number, a CVV, or your online banking login is not us.