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Tell us what happened
Five minutes, in plain language. No forms full of jargon, no legal wording to get right.
Get startedFlowRefund — evidence-based refund claims
Claims preparation service — not a bank
Refunds are won on evidence, not on complaints.
Tell us what went wrong and hand over what you have. We turn it into a structured, documented claim, file it with your bank or payment provider, and follow it through to a decision.
We never ask for your card number, your online banking login, or your recovery phrase. What we recover lands in your balance, and you withdraw it wherever you like.
Slide 1 of 3: Refunds are won on evidence, not on complaints.
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Case types covered, each with its own filing clock
Why we exist
Most refund claims fail on process, not on merit.
The evidence was thin, the wording was vague, or the deadline quietly passed. We handle the parts that decide the outcome, so a claim that deserves to succeed actually does.
- A documented claim, not an angry email
- We track every filing deadline for you
- You see exactly where your claim stands
How it works
Four steps, and we do the difficult parts
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Upload what you have
We show you the exact documents that carry weight for your type of case, and chase the gaps.
Get started03
We build and file it
Your evidence becomes a structured claim, filed with the right party under the right rules.
Get started04
Track it to a decision
Every status change is timestamped and visible. You are never left wondering where it stands.
Get started
Miss the window and even a strong claim gets turned away.
Filing windows run from the date of the transaction — as little as 60 days for an unauthorised charge. Find out where you stand before the clock runs out.
Check your deadlineWhat we handle
We bring evidence to every kind of refund case.
Filing windows are counted from the date of the transaction. Miss the window and even a strong claim gets turned away, so we track it from the moment you start.
120 daysPayment dispute
A charge you never agreed to, or one that does not match what was actually agreed.
- Receipt
- Correspondence
- Screenshots
90 daysBilling error
The wrong amount, the wrong currency, or a fee applied that should never have been.
- Invoice
- Bank statement
90 daysShipping charge
Delivery, customs, or handling fees charged incorrectly or never disclosed up front.
- Order confirmation
- Proof of shipping
- Receipt
90 daysDuplicate charge
The same transaction billed to you more than once.
- Bank statement
- Receipt
120 daysBilled after cancelling
A recurring charge that kept going after you cancelled.
- Correspondence
- Terms or policy
- Bank statement
120 daysService not provided
You paid for a service that was never actually delivered.
- Receipt
- Correspondence
120 daysGoods not received
You paid for something that never arrived.
- Order confirmation
- Proof of shipping
- Correspondence
60 daysUnauthorised transaction
A transaction you did not make and did not authorise.
- Bank statement
- Proof of identity
90 daysSomething else
Another refund situation that does not fit neatly into the list above.
Check this claimFree assessment
Find out where you stand, before the window closes.
Answer six questions and we will tell you honestly whether your claim is still inside its filing window, and which documents will carry the most weight.
- Takes about 30 seconds
- No account and no card details needed
- Nothing is filed until you say so
Check your claim
Six questions, about 30 seconds.
Why choose us
Unlocking refunds, together.
We are not a call centre reading from a script. Every claim is assembled by someone who knows what the provider is going to ask for, and gets it in front of them before the deadline.
See what it costsNo win, no fee
If the claim recovers nothing, you owe us nothing.
An evidence checklist per case
You always know which documents actually matter.
Visible from end to end
Every status change is logged and timestamped.
Honest assessments
If a claim is weak, we tell you before you spend time on it.
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Case types covered
60–120
Day filing windows we track
$0
Upfront cost to you
20%
Fee, and only on what we recover
Pricing
We only get paid when you do.
Success fee
20%
Charged only on what we actually recover for you. If the claim recovers nothing, there is no fee and nothing to pay.
Assessment is always free
What that covers
- An honest assessment before you commit
- A per-case evidence checklist
- Deadline tracking from day one
- Your claim drafted and filed for you
- Follow-up with the provider on your behalf
- Full status history, start to finish
No subscription, no upfront charge, and no fee for an assessment that concludes you do not have a claim worth filing.
Questions
The things people ask first.
Are you a bank?
No. We take no deposits, pay no interest, issue no cards, and we are not FDIC or NCUA insured. We do receive the money when a claim succeeds and hold it in your balance until you withdraw it — but that balance is your own recovered money awaiting collection, not a savings or payment account, and you can take it out whenever you like.
Do you need my card number or banking login?
Never. We ask for the last four digits of the card or account involved, because that is what a dispute filing requires. We will never ask for a full card number, a CVV, an account number, or the credentials to your online banking. Anyone who does is not us.
What does it cost if the claim fails?
Nothing. Our fee is 20% of what we actually recover. No recovery means no fee, and the initial assessment is free either way.
How long does a claim take?
It depends on the provider and the type of case. Straightforward duplicate charges are often resolved in a few weeks; disputed transactions that go to a card scheme can take a couple of months. We tell you what to expect for your specific case, and you can see the status at any time.
Can you guarantee I will get my money back?
No, and be wary of anyone who does. The decision rests with the merchant, your bank, or the card scheme. What we can do is make sure the claim is complete, well evidenced, correctly framed, and filed inside the deadline — which is where most claims fall down.
What if I have already complained to the merchant?
That usually helps. Correspondence showing you tried to resolve it directly is often exactly the evidence a provider wants to see before siding with you. Upload it along with everything else.
What happens to my documents?
They are stored in private, access-controlled storage that only you and the case handler assigned to your claim can reach. Access to sensitive identity documents requires our staff to pass a second authentication factor, and every access is recorded in an audit log.
Can I stop a claim once it has started?
Yes. You can withdraw a claim at any point before it closes, and you can ask us to delete your account and data.
Ready to find out if you have a claim?
The check takes half a minute and costs nothing. You will get a straight answer either way.
Check your claim