Accessibility

People pursuing a refund are often stressed, often on a phone, and sometimes using assistive technology. A claim you cannot file is a claim you lose, so this is not decoration.

What is in place

• Keyboard access. Every interactive control can be reached and operated by keyboard, with a visible focus ring. The sign-in method switcher and the six-digit code boxes support arrow keys, and there is a skip link to the main content.
• Contrast. Body and heading colours were measured against their real backgrounds rather than assumed. Text on the dark green bands sits at roughly 9.8:1, and the hero headline at about 17.7:1 — both comfortably past the 4.5:1 requirement.
• Touch targets. Controls on the sign-in, sign-up, claim and support forms are at least 44×44px, which is beyond the 24×24px the standard asks for.
• Labels and errors. Every input has a real <label>. Validation errors are tied to their field with aria-describedby, marked with aria-invalid, and never signalled by colour alone — each carries an icon and text.
• Motion. The homepage carousel stops auto-advancing and drops its cross-fade when your system asks for reduced motion, and it can be paused outright.
• Structure. One <h1> per page, headings in order, landmark regions, and images either described or marked decorative.
• Zoom and reflow. Layouts work down to 320px and up to 200% zoom without horizontal scrolling.

What is not done yet

We would rather list these than claim conformance we have not earned:

• No audit has been carried out with actual screen readers — NVDA, JAWS and VoiceOver — only with automated checks and manual keyboard testing.
• No testing has been done with users who rely on assistive technology.
• The status tracker on a claim conveys progress partly through position and colour; it needs a clearer text equivalent.
• The interface is English only, which is a barrier in itself for some users.

So: we are aiming at WCAG 2.1 AA and believe we meet much of it, but we are not claiming full conformance until it has been independently checked.

Tell us about a barrier

If something here stopped you doing what you came to do, email support@securerefund.online and say what you were trying to do, what happened, and what you were using. We will reply within 5 business days and tell you honestly whether and when we can fix it.

If the site is blocking you from filing a claim before a deadline, say so in the subject line — we will take the details another way and file it for you rather than let the deadline pass.